Customer Care

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Customer Care

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Get in touch with us!

We would like to hear from you. If you have any enquires please send us a message.

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Order Processing Times

Orders will be processed in 1 to 2 business days (excluding weekends and holidays) from the time of order placement.

Free Shipping  

We offer free standard shipping on all orders.

Shipping Options

Standard: 2 to 5 business days (excluding weekends and holidays) Express: 2 to 3 business days (excluding weekends and holidays)   Please note shipping rates will vary depending on your shipping address.

Order Tracking Information

Once an order has been shipped, we will send you an email with the carrier and tracking information. Please note it may take up to 48 hours for your tracking information to be activated on the carrier’s site.

Shipping Restrictions

Shipping is restricted to Canada and the US. In FW 2018, Backdrop will begin shipping internationally. Stay tuned!


Payment Options

We accept Visa, MasterCard, and American Express credit cards.

Taxes and Duties

Prices displayed on the website do not include taxes or duties. When you proceed to purchase your order, sales tax and duties (where applicable) will be calculated on the total value of merchandise and shipping cost.


Regular-priced merchandise

Return requests must be made within 7 days of the delivery date.

Sale merchandise  

All sale items are final sale. No returns or refunds.

Return Terms

Return requests will only be accepted if the following requirements are met: 

  • Not worn, washed, or damaged
  • All tags attached to the garment

Customers are responsible for shipping the return merchandise and the associated shipping costs.

How to Request a Return

Please fill out the below form to submit a return request.

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We will respond to your return request within 1 to 2 business days (excluding weekends and holidays). If your return request has been approved, we will provide further details on how to return your merchandise.

Return Refund and Processing  

Upon receipt of your return merchandise, a refund will be processed on your credit card within 3 to 5 business days (excluding weekends and holidays).

Size Guide
SIZE 2 4-6 8-10 12-14 16 4-10 12-16
BUST 33 34-35 36-37 38.5-40 41 34-37 38.5-41
WAIST 25 26-27 28-29 30.5-32 33 26-29 30.5-33
HIP 35 36-37 38-39 40.5-42 43 36-39 40.5-43

*Measurements are in inches.
*Measurements are based on actual body measurements, not garment measurements.